Front Office Agent (H/F) Italian & German Speaking

THE VIEW Lugano – 5*L | SLH | Forbes Travel Guide | 1* Michelin | 16/20 Gault&Millau

Overlooking the enchanting city of Lugano, THE VIEW Lugano is a 5-star luxury boutique hotel, proud member of Small Luxury Hotels of the World and recognized by Forbes Travel Guide. Home to a Michelin-starred restaurant and an exclusive SPA, we are committed to offering our guests an intimate, elevated, and truly personalized stay.

Main responsibilities

• Welcome guests with elegant, personalized service in line with our 5-star standards
• Anticipate guest needs and manage special requests (upgrades, special occasions)
• Handle reservations, check-in/check-out, billing, and cash closures
• Maintain accurate guest profiles through our PMS to ensure continuity of service
• Act as a key liaison between departments (housekeeping, F&B, SPA, maintenance)
• Ensure smooth handovers and a seamless guest experience across shifts
• Report any issues or guest concerns to Management
• Uphold the appearance, demeanor, and standards of a 5-star boutique hotel, SLH member, and Forbes Travel Guide-recognized property
• Promote our Michelin-starred restaurant, exclusive SPA, and curated experiences
• Contribute to guest satisfaction and revenue goals through thoughtful upselling

Our offer

• Full time, long term employment contract
• Staff Housing NOT AVAILABLE

Essential Requirement:

• Previous experience in Front Office or guest relations, ideally within a 5-star hotel or luxury hospitality environment
• Fluency in Italian, English and goog command of German
• Excellent communication and interpersonal skills, with a natural sense of hospitality and attention to detail
• Professional, polished appearance and demeanor consistent with a luxury boutique hotel brand
• Proficiency with property management systems (PMS); familiarity with Opera or similar systems preferred
• Strong problem-solving skills and the ability to handle guest requests with discretion and composure
• Flexibility to work shifts, including weekends and holidays
• A team-oriented mindset with the ability to collaborate across departments
• Passion for delivering exceptional, personalized guest experiences

THE VIEW Lugano, appartenente al Planhotel Hospitality Group, è un boutique hotel nel cuore di Lugano, location d’eccezione ideata con un approccio smart luxury e con un’attenzione estrema alle esigenze e alle preferenze dei propri ospiti.

Qui la priorità è un’accoglienza che ‘avvolge‘ e combina calore e autenticità, in un ambiente studiato per essere confortevole ed esteticamente appagante, grazie a un mix di stili che uniscono la tradizione alla contemporaneità.