Spa Supervisor (m/w)

Introduction

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage.
The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or leisure trips

Main Tasks :

• Supporting the Spa Manager in the daily operation and overall management of the Spa, assuming responsibility in her absence.

• Supervising, motivating and guiding the Spa team, ensuring high levels of professionalism, accountability and performance.

• Ensuring the consistent implementation of hotel standards, brand guidelines and Forbes Travel Guide service standards.

• Regularly monitoring service quality and the overall guest experience, identifying areas for improvement and ensuring appropriate follow-up.

• Conducting regular quality checks throughout the Spa, ensuring that all facilities, treatment rooms and guest areas meet the highest standards.

• Leading by example and ensuring the consistent delivery of exceptional, personalised and professional guest service.

• Monitoring the entire guest journey, anticipating guest needs and ensuring a seamless experience at every touchpoint.

• Taking ownership of daily operational tasks, delegating responsibilities and ensuring that all assigned duties are completed efficiently and on time.

• Contributing new ideas and initiatives to continuously improve service quality, operational efficiency and guest satisfaction.

• Contributing to the development and introduction of new treatments, services, treatment protocols and innovative Spa experiences.

• Reviewing and improving existing treatment protocols and procedures to ensure consistency and excellence in treatment delivery.

• Supporting the development and implementation of Spa promotions, seasonal offerings and commercial initiatives.

• Taking an active role in driving Spa revenue through treatment, retail and service sales.

• Monitoring sales performance and motivating the team to achieve individual and departmental sales targets.

• Organising and delivering treatment training, product knowledge sessions and sales training to ensure the team’s continuous development.

• Identifying individual training needs and supporting the professional growth and performance of team members.

• Ensuring that all team members are knowledgeable about treatments, products, protocols and effective sales techniques.

• Supporting the reception team with appointment coordination, guest requests and daily front office operations when required.

• Handling guest feedback and complaints professionally, ensuring prompt resolution and appropriate follow-up.

• Maintaining effective communication and coordination with other hotel departments to ensure seamless guest service.

• Ensuring the cleanliness, presentation and organisation of all Spa facilities, treatment rooms and guest areas.

• Monitoring stock levels of Spa products, amenities and operational supplies, ensuring availability at all times.

• Actively participating in departmental meetings, hotel briefings, training sessions and professional development activities.

• Representing the Spa Manager in operational meetings and briefings when required.

• Keeping up to date with current Spa, wellness and hospitality trends, contributing new concepts and ideas to enhance the Spa offering.

• Taking ownership of assigned projects and initiatives, ensuring their successful implementation and continuous follow-up.

• Continuously striving to enhance the quality, standards, performance and reputation of the Spa

Awaiting you:

• Living and working in the heart of the Swiss Alps

• Diverse opportunities to shape and contribute your own ideas

• Pleasant working atmosphere in a young and dynamic team

• International career prospects and development opportunities

• Outstanding employee benefits, including across all Kempinski Hotels

• Rich selection of meals in our staff restaurant

• Free Wi-Fi and parking space

Desired skills & qualifications:

Languages:

Good knowledge of German and English (spoken and written)

Relevant qualifications as a spa and beauty therapist with experience in facials, manicure & pedicure

Das hoch in den Bergen im Herzen der Schweiz gelegene Kempinski Palace Engelberg wird bald bereit sein, seine ersten Gäste zu begrüßen. Mit einer einzigartigen Mischung aus erfrischender Schweizer Gastfreundschaft, warmherzigen Fünf-Sterne-Luxus-Service und einer Fülle von Aktivitäten ist das Kempinski Palace Engelberg ein Ort, an dem Erinnerungen geweckt werden.