Cluster Assistant Groups & Events Manager – German Speaker

Introduction

Under a name steeped in tradition, Kempinski—hoteliers since 1897—has traveled the world in search of fascinating destinations, without ever losing sight of its traditions and European heritage. Its spacious resorts and stylish city and wellness hotels reflect a distinctive and unique character, designed especially for guests who appreciate 5-star service and luxury during their business or leisure travels.

Key Responsibilities

• ​​Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Cluster Groups & Events Manager and all sales associates.
• Constantly gather, understand, and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Groups & Events Manager.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Cluster Groups & Events Manager precisely asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which may be vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Cluster Groups & Events Manager always following all department sales and planning procedures precisely and.
• Handle all types of events under the supervision of Cluster Groups & Events Manager.

Auf Sie wartet:

• Live and work in the heart of the Swiss Alps
• A wide range of creative opportunities
• A pleasant work environment in a young and dynamic team
• International career prospects and opportunities for growth
• Outstanding employee benefits, including access to all Kempinski hotels
• A wide variety of dining options in our employee restaurant
• Free Wi-Fi and parking

Gewünschte Kompetenzen & Qualifikationen:

NATIONALITY:

Eligible for a working permit in country of hire.

EDUCATION:

College Degree in Hospitality required, University or Hotel School education preferred.

EXPERIENCE:

Previous experience of minimum two (2) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.

LANGUAGE:

Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills

• English – excellent oral and written skills

• Additional language – beneficial

COMPETENCIES:

• Strong leadership and analytical skills

• Ability to quickly adapt to a constantly changing market with a revenue positive effect

• Be proactive in achieving Event & Group revenue goals

• Relevant experience in Event & Group management. Hotel Operations experience a plus

• Analytical approach to problem solving and demonstrated ability to “think out-side of the box”

Das hoch in den Bergen im Herzen der Schweiz gelegene Kempinski Palace Engelberg wird bald bereit sein, seine ersten Gäste zu begrüßen. Mit einer einzigartigen Mischung aus erfrischender Schweizer Gastfreundschaft, warmherzigen Fünf-Sterne-Luxus-Service und einer Fülle von Aktivitäten ist das Kempinski Palace Engelberg ein Ort, an dem Erinnerungen geweckt werden.