Restaurant Manager – Fine Dining (M/F/D)

THE ROLE

Mandarin Oriental Savoy, Zurich is looking for a Restaurant Manager – Fine Dining to join our Orsini Team!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city’s leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department in Zurich, the Restaurant Manager – Fine Dining is responsible for leading the Orsini Service team to always provide impeccable service to guests. The Restaurant Manager – Fine Dining reports to the Assistant Director of Food & Beverage and Director of RB&E (Restaurants, Bars & Experiences).

YOUR TASKS

As Restaurant Manager – Fine Dining you are responsible for the following duties:

• Supporting and representing the Director of Food & Beverage for the service area in the absence and being the contact person for the Restaurant Team

• Creation and control of rosters and holiday planning

• Guaranteeing smooth and guest-oriented work processes in close cooperation with all the departments of the house

• Promoting the development of employees, conducting feedbacks and appraisal interviews

• Coordination of the daily restaurant work to ensure a smooth service process according to our quality standards

• Personal care and advice for our guests

• Ensuring guests satisfaction with the highest quality standards and professional handling of guest complaints

• Innovating and strategizing the guest service and sales opportunities

• Project and administrative task management

YOUR BENEFITS

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

We’re Fans. Are you?

YOUR PROFILE

As Restaurant Manager – Fine Dining we expect from you:

• Completed vocational training in the upscale hotel or catering industry, ideally 2-3 years of professional experience in a similar position

• Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline

• Expressiveness, open-mindedness and team spirit

• Written and verbal communication skills – guests will come to you with both complaints and positive feedback

• High quality awareness and a sense for trends

• Good computer skills and knowledge of various cash register systems

• Excellent manners and well-groomed appearance, as well as a positive charisma

• Resilience and flexibility – your position will include night, weekend and holiday shifts

• Very good knowledge of German and English, additional foreign language skills are an advantage